Support

Need Help?

For any questions, issues, or support requests, please reach out to me via email. I’m here to assist you with any problems you encounter.

Contact me at: support@octomorph.example.dev

I aim to respond within 24–48 hours.

Refund Policy

The policy is outlined in section 4.3 of the Marketplace Guidelines

4.3 Refunds¹

4.3.a Refund requests must be made by submitting a Marketplace Refund Request Case here within 14 days from the date the transaction took place, and must include:

• Email address associated with the purchase
• Order ID from the emailed receipt
• Reason for refund request
• Repro steps and a detailed description of the issue including screenshots, videos, and logs where possible
• Any suggestions or support provided by the product’s seller

4.3.b Refunds will be granted within 14 days for the following reasons:

• Epic is able to confirm that the customer has never downloaded the product
• Epic is able to reproduce a reported technical issue with the content that prevents customers from using a product as advertised with one of its Supported Engine Versions on one of its Supported Platforms
• Any media or descriptive language the seller used to represent the product does not accurately represent the assets and/or functionality of the content being distributed
• Epic receives an email from the seller giving permission to grant the refund for the purchase
• Epic has reason to believe the purchase was fraudulent
• Epic determines in its sole discretion that a refund is warranted given the circumstances